Terms & Conditions

1. Definitions

• "Agreement" means these Terms and Conditions together with the applicable engagement scope document.
• "Service" means the analytical engagement services provided by Pylon Index as described in the relevant scope document.
• "Client" / "You" means the organisation or individual that has agreed to receive the Service.
• "We" / "Us" / "Our" refers to Pylon Index, operating from 27/F, 200 Hennessy Road, Wan Chai, Hong Kong.
• "Deliverable" means any written memo, report, or dashboard produced under a scoped engagement.
• "Client Data" means operational data provided by the Client for the purpose of analysis.

2. Acceptance of Terms

By engaging Pylon Index for any Service, you confirm that you have read and agree to these Terms and Conditions. Engagements proceed on the basis of a written scope document agreed between both parties. You must be at least 18 years of age and have the authority to enter into binding agreements on behalf of your organisation.

3. Service Description

Pylon Index provides legal operations analytics services to in-house legal teams and organisations. Services are delivered in three formats: the Operations Analytics Programme (monthly), the Single Diagnostic Study (per study), and the Data Readiness Review (per engagement). Each service is described in detail at solutions page and in the scope document applicable to your engagement.

Services are available to organisations in Hong Kong and other jurisdictions subject to applicable law. We do not knowingly provide services to organisations where doing so would breach applicable sanctions or regulations.

4. Engagement Scope and Scope Changes

Each engagement begins with a written scope document that defines what will be analysed, what Client Data is required, what the output will contain, and the agreed timeline. Work outside the agreed scope will be discussed with you before proceeding and may be subject to separate pricing.

5. Client Data and Data Handling

Client Data provided for analysis is handled under the data transfer protocol established at the start of each engagement. Client Data is used solely for the purpose of the agreed analytical work. It is not shared with third parties, benchmarked against external datasets, or retained beyond the engagement period without separate written agreement.

You represent that you have the right to share Client Data with us for the agreed analytical purpose and that doing so does not breach any obligation owed to a third party.

6. Intellectual Property

Upon full payment, Pylon Index grants the Client a non-exclusive licence to use the Deliverable for internal business purposes. All intellectual property in the analytical methodology, templates, and frameworks used to produce Deliverables remains with Pylon Index. Deliverables may not be resold, sublicensed, or distributed externally without our written consent.

7. Payment Terms

Fees are as set out in the scope document. For the Operations Analytics Programme, invoices are issued monthly in advance in Hong Kong Dollars (HKD). For the Single Diagnostic Study and Data Readiness Review, payment is due upon engagement confirmation unless otherwise agreed.

Payment is due within 14 days of invoice. Late payments may incur interest at the rate permitted under Hong Kong law.

8. Disclaimers

Services are provided on an "as available" basis. Pylon Index makes no representation that any analytical output will lead to specific operational outcomes, cost reductions, or other business results. Analytical outputs describe what the Client Data shows; they are not legal advice, financial advice, or advice of any other regulated kind.

The accuracy and completeness of analytical outputs depends on the accuracy and completeness of the Client Data provided. We describe limitations and data quality issues in the methodology notes accompanying each Deliverable.

9. Limitation of Liability

To the maximum extent permitted by Hong Kong law, Pylon Index's total liability to you in respect of any claim arising from or related to a Service shall not exceed the total fees paid by you for that specific engagement.

We are not liable for indirect, consequential, or special losses, including loss of profit, loss of data, or loss of business opportunity, whether or not such losses were foreseeable.

10. Indemnification

You agree to indemnify Pylon Index against any claims, losses, or costs arising from your breach of these Terms, your use of a Deliverable outside the scope of the licence granted, or your provision of Client Data that infringes the rights of a third party.

11. Termination

Either party may terminate the Operations Analytics Programme by giving 30 days' written notice. For single-engagement services, termination after scope confirmation may result in a cancellation fee equal to work completed to that date.

We may suspend or terminate your engagement immediately if you breach a material term of this Agreement and fail to remedy the breach within 7 days of written notice.

12. Confidentiality

Both parties agree to keep confidential any non-public information shared during an engagement. This obligation survives termination of the Agreement for a period of three years.

13. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Hong Kong. The parties submit to the non-exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

Before commencing formal proceedings, the parties agree to attempt to resolve any dispute informally by written notice. If unresolved after 30 days, either party may pursue its legal remedies.

14. General Provisions

• Entire agreement: This Agreement (together with the scope document) constitutes the entire agreement between the parties relating to the Service.
• Severability: If any provision is found invalid or unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of future enforcement.
• Assignment: You may not assign your rights under this Agreement without our prior written consent.

15. Changes to These Terms

We may update these Terms from time to time. The current version will be published on this page. For ongoing engagements, material changes will be notified in writing at least 30 days before taking effect. Continued use of the Service after the effective date of a change constitutes acceptance of the updated Terms.

16. Contact

Legal enquiries: [email protected]

Pylon Index, 27/F, 200 Hennessy Road, Wan Chai, Hong Kong